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i need help


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Here are two links to the Microsoft Support webpage that try to explain how to fix the problem you're having:

http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/f1cd34a3-f29c-4236-931c-e8fa63a0c1c0

http://social.answers.microsoft.com/Forums/en-US/w7music/thread/5c99a52e-fe8c-4c7e-b5de-b9b62c828d35

if these don't work- try calling Microsoft support, they SHOULD be able to help you!

I wish you good luck!!!!

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